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Privacy Policy

This privacy policy sets out how Harley Street Physiotherapy uses and protects any personal information that you give us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Harley Street Physiotherapy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What personal information we collect and what we use it for:

-       Website: We don't use cookies! Our website is designed only to provide information about our clinic and services, so while navigating our pages you can rest assure that no personal data of yours is being collected. Any contact information that you may choose to provide on our 'send us a message' box is automatically converted into a direct email to our clinic for contact purposes only and is not stored. We would, however, discourage the disclosure of sensitive data (such as medical information) in the 'message' field.


-       Registration form: upon registration, you will be required to provide us with personal information such as name, telephone numbers, postal and email address, profession, GP contact details and insurance details when applicable. That information will only be processed by our designated staff under the respective lawful basis for processing it and will never be shared with 3rd parties without your consent.


-       Medical information collected during treatment: This relates to any medical history, examination and treatment notes collected in session, as well as any medical information provided by your GP, Consultant or any other healthcare provider relating to your treatment. This information will only be processed by designated staff under the respective lawful basis for processing special category data for the purpose of providing healthcare and treatment.


How long we keep your data for:

Following the Chartered Society of Physiotherapy’s recommendations, we keep medical records for eight years from the date of last treatment for adult records, and for children eight years after their 18th birthday. Your contact and attendance details may be kept for longer in digital format unless requested otherwise by you.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

We will not share, sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so.

You should be aware of the rights you possess over your personal data. You have the right to know what data is being collected and to what purpose. You have the right to request a copy of your personal data to be sent to you or to a 3rd party with your consent. You have the right to have a copy of your data in a portable, readable format. You also have the right to request the rectification or erasure of some or all your personal data, although this may not be possible if it violates any Statutory obligations.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at our email address or contact us directly at 0207 224 4588. We will promptly correct any information found to be incorrect.


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